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Uncomfortable Conversations is a highly-engaging manager communication course that teaches how to navigate difficult conversations with employees.

The Practical Coach is proven training for employee performance coaching. It models practical coaching techniques to be used at three critical times: When you observe GOOD work, POOR work, or DEAD END performance.

In The Leadership Pickles, Bob Farrell follows up on the customer service wisdom presented in Give 'em the Pickle!  by showing how the same "pickle philosophy" enables leaders to give employees what they need to achieve great things.

Manager Moments: How to Excel in Tricky Situations provides short blasts of practical wisdom for managers on how to handle everyday management challenges like delegation, time management, handling difficult peers, and addressing gossip.

A Leader's Guide to Delegating explains that delegating helps employees develop new skills while reducing managerial stress. It outlines a solid process for delegation, giving valuable insights to both new and experienced managers.

The Front of the Class uses humorous and heart-warming examples to show it takes more than a promotion or a job title to be a great supervisor. It takes leadership and always asking, "what do my employees need from me to succeed?"

After All, You're the Supervisor moves newly-hired or newly-promoted supervisors from overwhelm to effective. It covers nine components of supervisory success.

The Pygmalion Effect: Managing the Power of Expectations presents research documenting that limited expectations bring limited results, while high expectations lead to exceptional results. Managers learn four ways to communicate positive expectations to employees.

Leaders of Character: Leadership - the West Point Way examines what has historically made West Point's leadership development so effective, placing emphasis on the character-building components of the training.

Keeping The Good Ones teaches managers that employee retention comes down to seeing and treating team members as people first, employees second.

Emotional Intelligence includes commentary from several EI thought leaders who explain what emotional intelligence is, then provides real-world examples of the positive impact EI training can make in the workplace.

Would I Work for Me? shows manufacturing and industrial managers and supervisors how to motivate employees in a way that yields positive performance and increased productivity.

Would I Follow Me? challenges managers to ask themselves this question: Would I follow me? Through the course, leaders learn effective behaviors and come to appreciate the impact they have on group success.

Would I Inspire Me? shows that inspiring a work group to greater commitment and productivity is not about charisma. Rather, it's behavior that any well-intentioned leader can emulate.

LEAD NOW! uses engaging insights and actionable instruction to provide leaders at all levels with practical ways to enhance or develop critical leadership skills. Features 21 short videos in 4 quadrants: Create Purpose, Deliver Excellence, Develop Self and Others, and Lead Change.

Leadership Through Communication gives supervisors the everyday tools to lead with clarity, empathy, and results. It turns common workplace moments—assigning tasks, giving feedback, running meetings—into simple, repeatable playbooks that can be used immediately.

Inclusive Leadership Made Simple focuses on building awareness, developing inclusive leadership behaviors, promoting fair and equitable decision-making, and fostering a workplace culture grounded in respect, trust, and accountability.

Actions Speak! is based on the time-tested truth, "past actions predict future performance." Combining memorable storytelling, practical content, and realistic scenarios it teaches managers critical behavioral interviewing techniques.

Manager Moments: Interviewing and Termination Do's and Don'ts addresses the potential legal landmines managers can face in the interviewing, appraisal or termination process. The series' six short videos teach how to avoid these common pitfalls so managers can focus on success.

Legal Interviewing: Asking the Right Questions covers federal and state laws that govern interviews and hiring practices,. It teaches managers how to ask only job-related questions, handle sensitive candidate disclosures, and document interviews properly—all while maintaining fairness and professionalism.

Asking Behavioral and Situational Interviewing Questions shows how to conduct structured, fair, and legally compliant interviews using behavioral and situational interviewing techniques that focus on job-related competencies—not gut feelings or bias.

Manager Moments: How To Build a High Performing Team includes seven short learning modules that help managers assess their team’s strengths and needs while providing practical tips on specific things that can be done to take team performance to a higher level.

5 Questions Every Leader Must Ask provides leaders with a 5-step model for collaborating with team members and getting the input needed to uncover and implement solutions.

Team Building: What Makes a Good Team Player? shows how to leverage the different personality types and work styles inherent on any team, so that the group can efficiently work through the kinds of conflict that prevent high performance.

Magic of We tells the compelling and true story of how management and employees of Snapper Lawn Mowers worked together to uncover the solution to a problem and create a $65 million company turnaround.

The Unified Team shows how belittling, blaming and feuding coworkers can destroy teamwork and morale. The course offers leaders powerful tools and techniques to ensure team unity and mediate disputes.

Positive Discipline helps leaders get beyond the belief that confronting negative performance has to be punitive in nature and shows them how performance discussions can actually be a tool for developing employees.

Painless Performance Improvement provides managers with a simple and proven technique to help team members improve their own poor performance without the drama, pain or conflict often associated with performance issues.

Conducting Extraordinary Performance Appraisals teaches leaders how to transform performance reviews from dreaded annual tasks into powerful, ongoing tools for motivation, accountability, and professional growth. Can be purchsaed in bundle with Conducting Legal Performance Appraisals.

Conducting Legal Performance Appraisals helps managers avoid the potential legal landmines associated with performance appraisals by showing how to properly structure meetings and abide by employment laws. Can be purchsaed in bundle with Conducting Extraordinary Performance Appraisals.

SMART Goals Made Simple introduces the SMART—Specific, Measurable, Achievable, Relevant, and Time-bound—framework to goal setting. This method ensures that goals are well-defined, progress can be tracked, and achievements are realistic and aligned with broader objectives.

Accountability That Works provides everyone in the organization with the tools they need for a greater sense of empowerment, effectiveness and increased productivity. Participants learn to view accountability as an ongoing process – a method for achieving results.

Moment of Truth will help your organization promote a culture of honesty and ethical behavior. It features realistic settings, and provides managers and employees with four practical questions they can apply to any ethical dilemma.

Ethics 4 Everyone reminds us that ethics is about knowing and consistently doing, the right thing. It provides practical steps and workplace examples for making the right choices.

Working With You is Killing Me shows the impact a difficult coworker can have on our work, and life. It provides steps for taming a toxic co-worker by setting boundaries.

What To Do When Conflict Happens presents a simple 4-step approach that helps individuals collect their thoughts and initiate conflict resolution in the most productive way possible.

Right/Wrong To WIN/WIN teaches people how to move from a mindset of "I am right; you are wrong," to a place of mutual understanding and collaboration.

Groupthink uses the Space Shuttle Challenger disaster as a backdrop to explain the phenomenon known as "groupthink". Leaders see how it can contribute to faulty group decision making and are taught eight symptoms to watch for in their own team meetings.

Taking Charge of Change illustrates the three stages of transitioning through change and what individuals can do in each stage to remain positive and productive.

The Abilene Paradox is the long-time best-selling course that shows group leaders and managers how to avoid "false consensus" and cultivate an environment where employees feel comfortable sharing their true opinion.

Communication Counts: Speaking and Listening for Results explains six areas where communication in the workplace breaks down. Learners receive practical tips on how to avoid miscommunication and improve results.

The Art of Networking features best-selling author and communications coach, Mark Jeffries, who lays out a powerful set of assumptions anyone can use to strategically influence those they work with, or want to work with.

6 Principles to Negotiate Anything takes the fear out of negotiating by teaching participants how to focus on the pressure that the person across the table is feeling. Subject matter expert Ed Brokow provides six practical guidelines.

Speaking Effectively to 1 or 1000 uses humor and practical instruction to help people overcome their fear of public speaking and become more confident when speaking to an audience of any size.

Talk Isn't Cheap emphasizes that poor communication doesn't just cost money, it undermines energy, enthusiasm for the job and relationships. This video demonstrates four practical techniques for improving communication in the workplace.