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Courses / Actions Speak
Actions Speak!
How to Conduct a Behavioral Interview
24 minute streaming video 54 minute eLearning Course
English and Spanish
Watch Trailer
Do your managers use a behavioral approach to interviewing?
Interviewing is a critical part of the hiring process and yet many managers treat it lightly. They get comfortable with the candidate, ask a few questions about work experience or how they would handle certain job situations, and then move onto the next person. They have a first impression – good or bad – and make their decision. But, what if there were a way to predict how the candidate will perform on the job? There is. It is called behavior-based interviewing.
Based on the time-tested truth, "past actions predict future performance", ACTIONS Speak! Behavioral Interviewing combines the elements of memorable storytelling, practical content, and realistic scenarios to weave together highly effective interview skills training.
This comprehensive course features an appearance by subject matter expert Paul C. Green, Ph.D. Through the scenarios and commentary, managers learn about:
- Composing Effective, Defensible Interview Questions
- Behavioral Predictors to Forecast Job Performance
- Non-Verbal Indicators (feelings) & Follow-Up Probes
- When to Ask for Reverse Information
- Respecting and Managing Silence
- Avoiding the "Like-Me" Syndrome
- Discovering Specifics on Character, Honesty, and Integrity
The setting for ACTIONS Speak! Behavioral Interviewing is a broadcast television studio during rehearsals for a weekly business news program. The host of the program has invited a special guest to help her review a new business book on employee interviewing techniques. As they begin to critique real-world examples of interviews, the invited guest is less than helpful and decides to share his own strong opinions on behavioral interviewing and interviewing skills in general. In the end, he understands why behavioral interviewing is a powerful approach to help ensure successful hiring, and learners will, too.
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