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Courses /What To Do When Conflict Happens
What To Do When Conflict Happens
Using the C.A.L.M. Method to Resolve Workplace Conflict
21 minute streaming video
English and Spanish
Watch Trailer
We all deal with conflict at one time or another.
What causes the most stress across all occupations? The interpersonal conflicts we experience on a daily basis. This video depicts an easy-to-implement way to stay calm and productively work through issues with co-workers.
No one likes to deal with conflict, but the truth of the matter is that we must. Problems that aren't dealt with tend to fester and spread into other areas and relationships.
This program acknowledges that confronting conflict can be difficult. It presents a simple 4-step approach that helps individuals collect their thoughts and initiate resolution in the most productive way possible.
What to Do When Conflict Happens introduces the C.A.L.M. model:
- C - CLARIFY the issue
- A - ADDRESS the problem
- L - LISTEN to the other side
- M - MANAGE your way to resolution
What makes the C.A.L.M. approach unique is the first stage -- CLARIFY, where employees step back and think. They rationally examine what's happening, why it's happening, why they feel the way they do, and what they need to keep in mind as they address the issue.
All four stages of the model are depicted in the video program while various stories, set in a variety of workplaces, play out. An added vignette shows how to "scale back" the C.A.L.M. model when there isn't time to use the full approach.
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