Courses /Emotional Intelligence

Emotional Intelligence

Improving Work Performance through Emotional Intelligence

25 minute streaming video

  English and Spanish

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Harness the power of emotions to improve work performance.

Providing a practical overview of emotional intelligence (EI), this course includes commentary from several EI thought leaders along with real world examples of the positive impact EI training can make in the workplace.

In this EI overview course, learners gain an understanding of what emotional intelligence is, then see how organizations such as Kaiser Permanente, State Street Bank and Nichols Aluminum have used EI training to help employees create better, more productive working relationships. Through interviews with various employees, participants see how EI competencies can be combined with other knowledge and technical capabilities to increase one's overall effectiveness and productivity on the job. They are introduced to these 5 EI competencies

• Self-Awareness - if we don't know ourselves, how can we understand others?
• Self-Regulation - checking our emotions and managing them.
• Self-Motivation - directing emotion towards a purpose.
• Empathy - understanding and seeing from another person's perspective.
• Effective Relationships - interacting and managing relationships.