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Talk Isn't Cheap

4 Ways to Improve Workplace Communication

19 minute streaming video

  English and Spanish

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Small communication errors can result in big costs to the organization.

This video shows how the cumulative cost of sometimes small, sometimes devastating, communication errors can chisel away at a company's profitability. Tips for avoiding miscommunication are included.

After dramatically illustrating the costly impact of miscommunication, Talk Isn't Cheap! demonstrates four practical, techniques for improving communication in the workplace:

• Making yourself clear
• Adding reinforcement
• Becoming an active listener
• Finding hidden messages