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Courses /Right Wrong to WIN WIN
Right/Wrong to WIN/WIN
A 5 Step Process for Peer-to-Peer Conflict Resolution
13 minute streaming video
English
Watch Trailer
Resolve conflict with peers directly, respectfully, and effectively.
Given the increased stress on today’s work teams, more and more organizations are realizing the importance of creating a culture that supports conflict management at all levels. And that begins with equipping people to resolve conflict with others on their own.
Right/Wrong to WIN/WIN™ is a practical and engaging conflict training film that teaches people how to move from a mindset of “I am right; you are wrong,” to a place of mutual understanding and collaboration. It helps people in conflict see that it’s never “you against me”…it’s always “us against the problem.”
The film introduces an easy-to-remember 5-step process that applies to any conflict:
- Step 1. Step away
- Step 2. Prepare
- Step 3. Focus on the problem, not the person
- Step 4. Meet face-to-face
- Step 5. Seek a WIN/WIN solution
This process enables any two employees to communicate their way to finding a win/win solution thereby lessening the need for a conflict mediator (such as a supervisor or manager). In addition to the 5-step process, the video features a highly relatable peer-to-peer conflict scenario and fun graphics.
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