Manager & Supervisor Skills

The Practical Coach is proven training for employee performance coaching. It models practical coaching techniques to be used at three critical times: When you observe GOOD work, POOR work, or DEAD END performance.

In The Leadership Pickles, Bob Farrell follows up on the customer service wisdom presented in Give 'em the Pickle!  by showing how the same "pickle philosophy" enables leaders to give employees what they need to achieve great things.

Manager Moments: How to Excel in Tricky Situations provides short blasts of practical wisdom for managers on how to handle everyday management challenges like delegation, time management, handling difficult peers, and addressing gossip.

The Front of the Class uses humorous and heart-warming examples to show it takes more than a promotion or a job title to be a great supervisor. It takes leadership and always asking, "what do my employees need from me to succeed?"

Keeping The Good Ones teaches managers that employee retention comes down to seeing and treating team members as people first, employees second.

Actions Speak! is based on the time-tested truth, "past actions predict future performance." Combining memorable storytelling, practical content, and realistic scenarios it teaches managers critical behavioral interviewing techniques.

Manager Moments: Interviewing and Termination Do's and Don'ts addresses the potential legal landmines managers can face in the interviewing, appraisal or termination process. The series' six short videos teach how to avoid these common pitfalls so managers can focus on success.

Manager Moments: How To Build a High Performing Team includes seven short learning modules that help managers assess their team’s strengths and needs while providing practical tips on specific things that can be done to take team performance to a higher level.

The Unified Team shows how belittling, blaming and feuding coworkers can destroy teamwork and morale. The course offers leaders powerful tools and techniques to ensure team unity and mediate disputes.

Painless Performance Improvement provides managers with a simple and proven technique to help team members improve their own poor performance without the drama, pain or conflict often associated with performance issues.

Moment of Truth will help your organization promote a culture of honesty and ethical behavior. It features realistic settings, and provides managers and employees with four practical questions they can apply to any ethical dilemma.

Right/Wrong To WIN/WIN teaches people how to move from a mindset of "I am right; you are wrong," to a place of mutual understanding and collaboration.