Effective Workplace Communication - Blog

  1. Diverse work team having a productive meeting

    Benefits of Having Difficult Conversations

    For various reasons managers shun difficult conversations with employees. But failure to carry out those responsibilities can cause big problems. This post explains the benefits of training managers to be comfortable with uncomfortable conversations.

  2. Manager intently listening to what employee is saying

    Are You Listening? Training Activity

    Here's an activity anyone can use to become a more effective listener. By identifying behaviors seen in the best listener you know (as well as the worst listener you know), you hone in on the things you can do to build better listening habits.

  3. Difficult Conversations Prep Sheet

    Difficult Conversations Prep Sheet

    Managers must be ready to handle a variety of challenging situations, including conversations that may be uncomfortable or difficult. This job aid helps prepare for the meeting and maintain a positive, productive tone.