Effective Workplace Communication - Blog

For various reasons managers shun difficult conversations with employees. But failure to carry out those responsibilities can cause big problems. This post explains the benefits of training managers to be comfortable with uncomfortable conversations.

Here's an activity anyone can use to become a more effective listener. By identifying behaviors seen in the best listener you know (as well as the worst listener you know), you hone in on the things you can do to build better listening habits.

Managers must be ready to handle a variety of challenging situations, including conversations that may be uncomfortable or difficult. This job aid helps prepare for the meeting and maintain a positive, productive tone.