Courses / We're in the Band

We're in the Band

How to Turn Customers into Cheering Fans

11 minute streaming video

  English and Spanish

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Show customer service employees how to build a strong brand .

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This unique video takes a fun, motivating look at the importance of preparation, teamwork and connecting with your customer as seen through the eyes of an up-and-coming folk rock group. 

THE PAPERBOYS, a popular Northwest folk-rock band, has a clear vision for building its fan base and achieving success. Their process of turning customers into cheering fans applies to any enterprise that relies on teamwork and customer service to succeed.

With plenty of music and upbeat energy, this fast-paced program highlights employees at all levels. From a police chief to a head chef, all tell how they "come to perform" in their world. You'll meet the nurse who "steps on stage" the minute she steps off the elevator, the waiter who "leaves his baggage at the door" in order to be a "rock star" for his guests. You'll hear how one healthcare professional helps her teammates get through a tough day and why the cheerful grocery clerk considers both her customers and her teammates to be her "audience."

We're in the Band will inspire your team to:

• Come to Perform
• Set the Stage
• Connect with Your Audience
• Leave Their Baggage at the Door
• Pick Each Other Up