Courses / The Guest

The Guest
2nd Edition

The Secret to Delivering Great Customer Service

15 minute streaming video

  English and Spanish

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Treat your customers like a Guest in your home.

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That's the message behind this classic bestseller. We all know how to take care of a guest in our home: we welcome them, we take care of their needs, we thank them for coming, and we invite them back. A guest at work is no different. It's that simple and that important.

The fortunes of any business rise and fall based upon the level of service it delivers to its customers. No matter how large or complex an organization may be, great service usually comes down to one employee: serving one guest, one day at a time.

The Guest is a training comedy that will forever change the way your employees view their customers – their guests – by reminding them that everything we need to learn about delivering great customer service, they already know.

What makes The Guest  stand out from all other Customer Service training programs is its memorable approach to the simple yet profound message: treat your customers like guests in your home by:

• Welcoming them
• Using their name
• Anticipating their needs
• Thanking them
• Inviting them back