Courses / It's a Dog's World

It's a Dog's World

#1 Healthcare Customer Service Training

14 minute streaming video

  English and Spanish

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Inspire healthcare workers to raise the bar on patient care.

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This all-time healthcare training favorite shows that everyone employed in a medical office, hospital, or clinic can make a difference in improving customer service and patient satisfaction.

When it comes to reaching a healthcare audience and making trainees receptive to learning, there is no better option than It’s a Dog’s World.

This funny and entertaining film allows your staff the opportunity to experience a day-in-the-lives of Bob and his dog, Max. After both are injured, they are seen by their respective healthcare providers. While Bob is treated less-than-well at his healthcare facility, Max receives the royal treatment at his vet's office.

Today's healthcare organizations are judged heavily on their ability to provide a satisfying experience for their patients. Simple things like friendly faces, accommodating service and a respectful attitude make all the difference. 

Made exclusively for healthcare, the humor of It's a Dog's World will relax your audience from the start, then open minds to the serious bottom-line message: patient satisfaction is central to your organization's survival.

Healthcare employees will learn

• The components of good and poor patient service
• The consequences of poor service
• How patients judge the quality of healthcare
• The value of continued quality improvement