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Getting Real About Workplace Violence
Preview Course Trial
To access, please click on a "Try Module" button below. A new tab will open in your browser and you will then be prompted to enter the Trial Access code provided by your sales representative. After you have entered the Trial Access code, you will be presented with the elearning preview. After you've entered the code one time, you will have access to all the module previews.
Getting Real About Workplace Violence Trial Page
To access the trials, please click on a "Start Module" button. A new tab will open in your browser and you will then be prompted to enter the Trial Access code provided by your sales representative.
The Employee and Manager Curriculums show the core course modules for each group. Depending on the state(s) you operate in, your industry, or your training goals, additional modules may be needed. Explore additional modules.
Note: While modularization provides maximum flexibility for deployment, Getting Real about Workplace Violence can also be delivered as a single course.
Getting Real About Workplace Violence Trial Page
To access the trials, please click on a "Start Module" button. A new tab will open in your browser and you will then be prompted to enter the Trial Access code provided by your sales representative.
The Employee and Manager Curriculums show the core course modules for each group. Depending on the state(s) you operate in, your industry, or your training goals, additional modules may be needed.
Note: While modularization provides maximum flexibility for deployment, Getting Real about Workplace Violence can also be delivered as a single course.
EMPLOYEE CURRICULUM
MANAGER CURRICULUM
ADDITIONAL / OPTIONAL MODULES
De-Escalation Strategies
- Required for NY State Retailers, encouraged for other retail organizations.
- Encourages learners to take steps to de-escalate interactions with upset or disgruntled customers to minimize the potential for the situation to escalate:
- Control Your Emotions
- Apologize
- Listen
- Make an effort to help
STATE SPECIFICS MODULES
California State Specifics
- Required for compliance with CA SB 553
New York - Retail Specifics
- Required for compliance with the New York Retail Workers Safety Act